Conversational skills - Bespoke

Courses are offered in modular format, allowing you to customise a selection to meet the specific needs of your business and staff. These modules cater to a diverse audience, including new employees and those seeking to enhance their existing skill sets. The available range addresses topics from basic listening skills to effectively managing challenging situations and customer complaints. Each module lasts 2-3 hours and can be delivered as standalone sessions or integrated into a comprehensive training program. Additionally, they include tools for assessing current skill levels and techniques to foster further development from that baseline.

These are the modules available:

• · Active/effective Listening
• · Handling Difficult Situations
• · Handling Complaints
• · Customer service
• · Rapport Building
• · Assertiveness
• · Sales Technique