The building human resilience course helps any individual to cope with the stresses of life, within the work place and within their social environment by using coping strategies that are delivered on the course. The course promotes the BHR big five for mental health and wellbeing that everyone should implement in their daily life
Course are available in module form, so you can tailor a number of these to suit the needs of your business and staff. They can benefit everyone from new staff to developing the skills of existing employees.
From the range below we can cover everything from basic listening skills to handling the more difficult situations and customer compl
Course are available in module form, so you can tailor a number of these to suit the needs of your business and staff. They can benefit everyone from new staff to developing the skills of existing employees.
From the range below we can cover everything from basic listening skills to handling the more difficult situations and customer complaints. Each module runs for 2-3 hours and can be delivered stand alone or as part of a training programme.
They include tools for assessing current skills level and techniques to develop these from that point.
These are the modules available:
· Active/effective Listening
· Handling Difficult Situations
· Handling Complaints
· Customer service
· Rapport Building
· Assertiveness
· Sales Technique
The FAA Award in First Aid for Youth Mental Health qualification is suitable for anyone who actively connects with children such as parents, carers, teachers, youth group leaders and young adults. The qualification has been designed with children and young people in mind covering areas such as depression, self-harm, eating disorders and
The FAA Award in First Aid for Youth Mental Health qualification is suitable for anyone who actively connects with children such as parents, carers, teachers, youth group leaders and young adults. The qualification has been designed with children and young people in mind covering areas such as depression, self-harm, eating disorders and bullying and will provide the knowledge and skills to identify a potential mental health condition, start a conversation, and provide support and guidance to professional help.
This ½-Day course is aimed at providing learners with the knowledge to identify suspected mental health conditions and the skills to start a conversation and be able to signpost the person towards professional help.
This 1-Day course covers the content of the Level 1 course (A ½-Day course aimed at providing learners with the knowledge to identify suspected mental health conditions and the skills to start a conversation and be able to signpost the person towards professional help) but also expands on the effects of drugs and alcohol, incorporates th
This 1-Day course covers the content of the Level 1 course (A ½-Day course aimed at providing learners with the knowledge to identify suspected mental health conditions and the skills to start a conversation and be able to signpost the person towards professional help) but also expands on the effects of drugs and alcohol, incorporates the First Aid for Mental Health Action Plan and covers ways in which a positive mental health culture can be supported within a workplace.
This 2-Day course goes into detail on a wide range of mental health conditions and the support and help provided by healthcare professionals. It covers the content of both the Level 1 and Level 2 qualifications but is aimed at Trainer/Assessors and/or supervisor level within the workplace.
This qualification is suitable for all persons and will provide an understanding of safeguarding which can be used in a workplace, activity group or any instance where a person comes into contact with children or adults at risk. The qualification provides learners with the knowledge to identify a safeguarding concern, listen and appropri
This qualification is suitable for all persons and will provide an understanding of safeguarding which can be used in a workplace, activity group or any instance where a person comes into contact with children or adults at risk. The qualification provides learners with the knowledge to identify a safeguarding concern, listen and appropriately record a disclosure, and report to the appropriate person.
This course is designed for all persons, no matter the field that they are directly involved in, to give them the tools and knowledge to make a difference to a vulnerable person’s life. It will also let the practitioner reporting the abuse know how they can safeguard themselves in every day work, while seeking help and reporting the incident identified.
Ofqual approved course. All successful students will be issued an FAW certificate lasting for 3 years. This FAW course covers all aspects of basic life support including CPR, bleeding, unconsciousness, choking, head injuries, sprains and strains and a vast range of First Aid conditions that you may experience in the workplace.
Course comprising a minimum of 6 hours of practical and theoretical training covering responsibilities; assessment of the situation; first aid hygiene; resuscitation; anatomy; choking; bleeding; shock; epilepsy; minor injuries and dealing with an unresponsive casualty. Compliant with Health & Safety Executive code of Practice.
This award requires 10 'guided hours' comprising a classroom-based course of at least 6 hours (covering roles and responsibilities; reporting; hygiene; assessments; minor injuries) plus related Pre or Post course reading or training.
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